Dexcom Incident Notification Status - Follow Push Notifications are being delayed

Follow Push Notifications are being delayed

Incident Report for Dexcom Incident Notification

Resolved

Full service of the Follow app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.

Posted Jan 27, 2023 - 20:58 PST

Update

We are still working on it. New updates will be posted here until service is restored.

Posted Jan 27, 2023 - 18:35 PST

Update

We are still working on it. New updates will be posted here until service is restored.

Posted Jan 27, 2023 - 16:52 PST

Update

We are still working on it. New updates will be posted here until service is restored.

Posted Jan 27, 2023 - 12:48 PST

Update

We are still working on it. New updates will be posted here until service is restored.

Posted Jan 27, 2023 - 09:37 PST

Update

We are still working on it. New updates will be posted here until service is restored.

Posted Jan 27, 2023 - 07:28 PST

Investigating

Follow App is receiving real time CGM readings when open but is not receiving real time push notifications. Push notifications are being delayed by 2 hours or more

Posted Jan 27, 2023 - 05:34 PST

This incident affected: Follow App (United States - Follow App).