Check back here any time for the current status of the Dexcom services listed below. Note: not all services apply to all customers.

All Systems Operational
Follow App ? Operational
United States - Follow App ? Operational
Outside United States - Follow App ? Operational
Japan - Follow App ? Operational
User Registration ? Operational
United States - User Registration ? Operational
Outside United States - User Registration ? Operational
Japan - User Registration ? Operational
CLARITY ? Operational
United States - CLARITY ? Operational
Outside United States - CLARITY ? Operational
Japan - CLARITY ? Operational
G6 App ? Operational
United States - G6 App ? Operational
Outside United States - G6 App ? Operational
Japan - G6 App ? Operational
G5 App ? Operational
United States - G5 App ? Operational
Outside United States - G5 App ? Operational
Dexcom ONE App ? Operational
Outside United States - Dexcom ONE App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2021
Maintenance - Multiple Applications
Completed - The scheduled maintenance has been completed.
Dec 8, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 14:00 PST
Scheduled - The Follow app, the G5 app, and the G6 app will undergo planned maintenance from 2:00 pm to 3:00 pm PST on December 8th, 2021.
Dec 8, 13:34 PST
Maintenance - Multiple Applications
Completed - The scheduled maintenance has been completed.
Dec 8, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 11:00 PST
Update - The maintenance window will now be Noon to 1:00 pm PST
Dec 8, 09:09 PST
Scheduled - The Follow app, the G5 app, and the G6 app will undergo planned maintenance from 11:00 am to Noon PST on December 8th, 2021.
Dec 1, 18:34 PST
Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021
Performance Issue - G6 App
Resolved - Full service of the G6 app has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Dec 1, 15:50 PST
Update - We are still working on it. New updates will be posted here until service is restored.
Dec 1, 12:55 PST
Investigating - We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
Dec 1, 10:42 PST
Performance Issue - G5 App
Resolved - Full service of the G5 app has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.
Dec 1, 15:50 PST
Update - We are still working on it. New updates will be posted here until service is restored.
Dec 1, 12:55 PST
Investigating - We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
Dec 1, 10:41 PST
Nov 30, 2021
Performance Issue - User Registration
Resolved - Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.
Nov 30, 13:52 PST
Investigating - We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
Nov 30, 12:29 PST
Maintenance - Multiple Applications
Completed - The scheduled maintenance has been completed.
Nov 30, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 09:00 PST
Scheduled - The Follow app, the G5 app, the G6 app, and the Dexcom ONE app will undergo planned maintenance from 5:00 pm to 6:00 pm UTC on November 30th, 2021.
Nov 24, 15:33 PST
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

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