Dexcom Incident Notification Status

Performance Issue - Follow App

Investigating - We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
Nov 07, 2023 - 12:41 PST

Follow App Operational

United States - Follow App Operational

Outside United States - Follow App Operational

Japan - Follow App Operational

User Registration Operational

United States - User Registration Operational

Outside United States - User Registration Operational

Japan - User Registration Operational

Clarity Operational

United States - Clarity Operational

Outside United States - Clarity Operational

Japan - Clarity Operational

G7 App Operational

United States - G7 App Operational

Outside United States - G7 App Operational

G6 App Operational

United States - G6 App Operational

Outside United States - G6 App Operational

Japan - G6 App Operational

Dexcom ONE App Operational

Outside United States - Dexcom ONE App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance - Multiple Services Dec 7, 2023 14:00-16:00 PST

Multiple services will undergo planned maintenance from 14:00 to 16:00 PST on Dec 07, 2023.
Posted on Dec 01, 2023 - 10:22 PST

Past Incidents

Dec 1, 2023

No incidents reported today.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

Maintenance - Clarity

Completed - The scheduled maintenance has been completed.
Nov 29, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 PST

Scheduled - Dexcom Clarity will undergo planned maintenance from 20:00 to 22:00 PST on Nov 29, 2023.
Nov 28, 09:57 PST

Nov 28, 2023

Maintenance - Clarity

Completed - The scheduled maintenance has been completed.
Nov 28, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 14:01 PST

Scheduled - Dexcom Clarity will undergo planned maintenance from 14:00 to 16:00 PST on Nov 28, 2023.
Nov 28, 09:54 PST

Maintenance - Clarity

Completed - The scheduled maintenance has been completed.
Nov 28, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 10:00 PST

Scheduled - Dexcom Clarity will undergo planned maintenance from 10:00 to 12:00 PST on Nov 28, 2023.
Nov 28, 09:51 PST

Nov 27, 2023

Service Outage - Customer Login EU

Resolved - The issue has been resolved and services are operational again.
Nov 27, 17:10 PST

Identified - Dexcom apps and Clarity are currently experiencing impact due to a service outage. The issue has been identified and the team is currently working on a solution.
Nov 27, 16:35 PST

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.