Check back here any time for the current status of the Dexcom services listed below. Note: not all services apply to all customers.

All Systems Operational
Follow App ? Operational
United States - Follow App ? Operational
Outside United States - Follow App ? Operational
User Registration ? Operational
United States - User Registration ? Operational
Outside United States - User Registration ? Operational
CLARITY ? Operational
United States - CLARITY ? Operational
Outside United States - CLARITY ? Operational
G6 App ? Operational
United States - G6 App ? Operational
Outside United States - G6 App ? Operational
G5 App ? Operational
United States - G5 App ? Operational
Outside United States - G5 App ? Operational
Dexcom Store ? Operational
United States – Dexcom Store ? Operational
Outside United States – Dexcom Store ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020
Performance Issue - Follow App
Resolved - Full service of the Follow app has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Sep 25, 20:46 PDT
Identified - We’re still on it. We will continue to post updates here until full service is restored.
Sep 25, 17:50 PDT
Investigating - We are aware some customers may be experiencing service interruptions and are working on it.
Sep 25, 16:27 PDT
Performance Issue - G5 App
Resolved - Full service of the G5 app has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Sep 25, 18:18 PDT
Identified - We’re still on it. We will continue to post updates here until full service is restored.
Sep 25, 17:51 PDT
Update - We are continuing to investigate this issue.
Sep 25, 16:26 PDT
Investigating - We are aware some customers may be experiencing service interruptions and are working on it.
Sep 25, 16:25 PDT
Performance Issue - G6 App
Resolved - Full service of the G6 app has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Sep 25, 18:18 PDT
Identified - We’re still on it. We will continue to post updates here until full service is restored.
Sep 25, 17:50 PDT
Investigating - We are aware some customers may be experiencing service interruptions and are working on it.
Sep 25, 16:26 PDT
Sep 24, 2020
Performance Issue - G6 App
Resolved - Full service of the G6 app has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Sep 24, 19:01 PDT
Investigating - We are aware some customers may be experiencing service interruptions and are working on it.
Sep 24, 18:31 PDT
Performance Issue - Follow App
Resolved - Full service of the Follow app has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Sep 24, 19:01 PDT
Investigating - We are aware some customers may be experiencing service interruptions and are working on it.
Sep 24, 18:32 PDT
Performance Issue - CLARITY
Resolved - Full service of Dexcom CLARITY has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Sep 24, 19:00 PDT
Investigating - We are aware some customers may be experiencing service interruptions and are working on it.
Sep 24, 18:32 PDT
Sep 23, 2020
Performance Issue - CLARITY
Resolved - Full service of Dexcom CLARITY has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.
Sep 23, 20:04 PDT
Investigating - We are aware some customers may be experiencing service interruptions and are working on it.
Sep 23, 19:04 PDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

← Incident History Powered by Statuspage

Submit a Patient Support Request