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Dexcom Global Service Impact

Incident Report for Dexcom Incident Notification

Resolved

All services in all regions fully operational as of 11:15am PT.

Posted Nov 16, 2021 - 11:33 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 16, 2021 - 11:03 PST

Monitoring

All major services are starting to show intermittent signs of recovery across all regions.

Posted Nov 16, 2021 - 10:27 PST

Identified

Issue has been confirmed as GCP networking issue and currently being troubleshooted/addressed by Google.

Posted Nov 16, 2021 - 10:23 PST

Investigating

Dexcom Global Services are currently impacted based on a GCP networking issue

Posted Nov 16, 2021 - 10:22 PST

This incident affected: Follow App (Server 1 - Follow App, Server 2 - Follow App, Server 3 - Follow App), Clarity (Server 1 - Clarity, Server 2 - Clarity, Server 3 - Clarity), User Registration (Server 1 - User Registration, Server 2 - User Registration, Server 3 - User Registration), G6 App (Server 1 - G6 App, Server 2 - G6 App, Server 3 - G6 App), and Dexcom ONE App (Server 2 - Dexcom ONE App).