Dexcom Global Service Impact

Incident Report for Dexcom Incident Notification

Resolved

All services in all regions fully operational as of 11:15am PT.

Posted Nov 16, 2021 - 11:33 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 16, 2021 - 11:03 PST

Monitoring

All major services are starting to show intermittent signs of recovery across all regions.

Posted Nov 16, 2021 - 10:27 PST

Identified

Issue has been confirmed as GCP networking issue and currently being troubleshooted/addressed by Google.

Posted Nov 16, 2021 - 10:23 PST

Investigating

Dexcom Global Services are currently impacted based on a GCP networking issue

Posted Nov 16, 2021 - 10:22 PST

This incident affected: Follow App (United States - Follow App, Outside United States - Follow App, Japan - Follow App), G6 App (United States - G6 App, Outside United States - G6 App, Japan - G6 App), User Registration (United States - User Registration, Outside United States - User Registration, Japan - User Registration), CLARITY (United States - CLARITY, Outside United States - CLARITY, Japan - CLARITY), G5 App (United States - G5 App, Outside United States - G5 App), and Dexcom ONE App (Outside United States - Dexcom ONE App).

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