Dexcom Incident Notification Status - Performance Issue

Performance Issue - CLARITY

Incident Report for Dexcom Incident Notification

Resolved

Full service of Dexcom CLARITY has been restored. We know that you rely on Dexcom and we apologize for any inconvenience you may have experienced during this incident. If you continue to have issues, please contact our Global Technical Support directly at (844) 607-8398 for further assistance.

Posted Jul 21, 2021 - 20:34 PDT

Update

We are aware some customers may be experiencing service interruptions and are working on it.

Posted Jul 21, 2021 - 18:03 PDT

Identified

We’re still on it. We will continue to post updates here until full service is restored.

Posted Jul 21, 2021 - 16:03 PDT

Investigating

We’re still on it. We will continue to post updates here until full service is restored.

Posted Jul 21, 2021 - 16:02 PDT

Update

We’re still on it. We will continue to post updates here until full service is restored.

Posted Jul 21, 2021 - 13:32 PDT

Identified

We are aware some customers may be experiencing service interruptions and are working on it.

Posted Jul 21, 2021 - 11:20 PDT

This incident affected: CLARITY (United States - CLARITY, Outside United States - CLARITY).

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