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Performance Issue - User Registration

Incident Report for Dexcom Incident Notification

Resolved

Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.
Posted Oct 10, 2025 - 13:50 PDT

Update

We are continuing to investigate this issue.
Posted Oct 10, 2025 - 13:50 PDT

Investigating

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
Posted Oct 10, 2025 - 12:59 PDT
This incident affected: User Registration (Server 1 - User Registration).
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Countries by Server
Server 1 United States
Server 2 Australia, Canada, Europe, Hong Kong, Korea, Malaysia, Middle East, New Zealand, South Africa, South America, United Kingdom
Server 3 Japan, Singapore

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