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Performance Issue - User Registration

Incident Report for Dexcom Incident Notification

Resolved

Full service of the User registration has been restored. We know you rely on Dexcom and we apologize for any inconvenience. If you continue to have issues, please contact our Global Technical Support for assistance.
Posted Mar 30, 2025 - 21:48 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 30, 2025 - 20:59 PDT

Update

We are continuing to work on a fix for this issue.
Posted Mar 30, 2025 - 20:53 PDT

Update

We are still working on it. New updates will be posted here until service is restored.
Posted Mar 30, 2025 - 20:18 PDT

Update

We are still working on it. New updates will be posted here until service is restored.
Posted Mar 30, 2025 - 20:01 PDT

Update

We are still working on it. New updates will be posted here until service is restored.
Posted Mar 30, 2025 - 19:00 PDT

Identified

We are still working on it. New updates will be posted here until service is restored.
Posted Mar 30, 2025 - 18:11 PDT

Investigating

We are aware some customers may be experiencing service interruptions and are working to resolve the issue.
Posted Mar 30, 2025 - 16:52 PDT
This incident affected: Follow App (Server 1 - Follow App), Clarity (Server 1 - Clarity), User Registration (Server 1 - User Registration), G6 App (Server 1 - G6 App), and Stelo App (Server 1 - Stelo App).
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Countries by Server
Server 1 United States
Server 2 Australia, Canada, Europe, Hong Kong, Korea, Malaysia, Middle East, New Zealand, South Africa, South America, United Kingdom
Server 3 Japan, Singapore

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